Returns & Exchanges Policy

At Down To Earth, we want you to be fully satisfied with your natural gardening products. If you are not happy with your purchase, you may return unopened items within 30 days of delivery for a full refund.

1

Verify Eligibility

Ensure your product is in its original, unopened packaging and was purchased within the last 30 days.

2

Contact Support

Email our customer service team with your order number to receive a Return Merchandise Authorization (RMA) and shipping instructions.

3

Pack and Ship

Securely package the items and ship them back to our distribution center using a tracked shipping method.

4

Receive Refund

Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing